The City of Waterloo, Iowa, steadily expanded its use of GIS from a fragmented set of accounts into an enterprise program supporting departments across the organization. Working with GIS services partner Pro-West & Associates, the city consolidated GIS users, standardized data, and established a scalable ArcGIS foundation under an Esri® Enterprise Agreement.
As GIS adoption grew, department leaders looked for a modern asset management and work order solution that could serve diverse workflows consistently, from utilities and fleet maintenance to inspections and field operations. The city selected Accela Elements XS (formerly Novotx) for its intuitive user experience, responsive support, and GIS-centric approach to asset management. Today, Waterloo uses Elements XS and ArcGIS together to digitize workflows that were previously paper-based, improve cross-department coordination, and produce operational reporting that was not feasible with legacy tools.
