5 Ways We're Growing Resources, Driving Innovation, and Enhancing Support Through Community - Accela

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5 Ways We’re Growing Resources, Driving Innovation, and Enhancing Support Through Community

Join the conversation in the Accela Success Community today 

We understand that our customers are the true heroes working to modernize governments across the U.S. and around the globe. With roughly 2,000 agencies and counting using Accela there is a need for new resources, peer-to-peer innovation, and responsive support to drive success with the solutions we provide.  

We aspire to engage you as co-creators of the government agencies of the future. With this in mind, it’s with great excitement that today we announce the launch of our new Accela Success Community, where customers get together online to drive excellence in government technology. This is just the start as we continue to align resources internally to build upon five opportunity areas:  

  1. Facilitating new connections – Our global customer base ranges across jurisdictions and represents diverse expertise that you can harness. Make new connections and leverage the power of your expanded network.   
  2. Fostering collaboration – Government professionals generously share solutions to real world problems. In the Community, we encourage you to share strategies in response to similar challenges faced at your agency.  
  3. Investing in content – Increasing your knowledge of Accela products and civic tech trends will only happen if we provide informative documentation, training, and articles. Our goal is to provide content that will inspire you as civic leaders and provide guidance as you govern the future.  
  4. Being responsive – One core purpose of the Community is to ensure you get the answers you need. While we quicken our response times for customer questions we also want you to become a trusted voice in the Community by answering questions and participating in groups.
  5. Acting on feedback – In Community, you help guide our product strategy by providing ideas for future direction at the leading edge of trusted technology solutions for government agencies of all sizes.  

Relaunching our customer-focused Accela Success Community website is just the first of many steps we are taking as a company to renew our focus on your sustained engagement and success. The new site features a fresh look and easy navigation and will continue to serve as the place for you to make new connections, share ideas, explore product resources and get answers fast.  

Are you an Accela customer? Sign up today and start engaging. If you already have an account, make sure to update your profile details and headshot. We’re counting on you to join our movement to drive excellence in government.  

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About The Author

Jeremie Gluckman

Jeremie Gluckman believes that technology drives human connection. They are an operational leader with expertise in customer experience and community mobilization initiatives that achieve company objectives by building relationships at the intersection of social impact, local government, and business. From China to the US, they have been implementing processes to optimize community engagement efforts for organizations including Singularity University, IDEO, and the Peace Corps. Feel free to ping Jeremie with any questions about values-based leadership, design thinking, and building trust.

In their spare time, they serve as an Arts Commissioner and will most likely be found in the studio refining their skills as a classically trained ballet dancer. They are involved in accessibility and belonging initiatives and embed this awareness in all aspects of their work.

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