It’s an exciting time at Accela—with big wins, new innovations, and fresh opportunities to help government agencies thrive. This month, we’re proud to share that our customer experience transformation has been recognized globally with an AI Excellence Award. It’s a powerful acknowledgment of the strides we’ve made to help agencies serve their communities faster, smarter, and more effectively.
And that’s just the beginning. We’re also spotlighting how our partnership with ePermitHub is revolutionizing digital plan review, making it easier for staff and applicants to move projects forward with less friction and more speed. Plus, our training calendar is packed with courses designed to help you deepen your skills, whether you’re configuring Civic Platform, working in GIS, or enhancing the user experience. There’s never been a better time to dive in, level up, and be part of what’s next at Accela.
Big News: Accela University Is Evolving!
We’re thrilled to share that a major upgrade is coming to Accela University—your go-to hub for training and professional development.
What’s Changing?
Accela University is evolving into a unified platform where you’ll be able to access:
- eLearning courses
- Instructor-led training
- Additional training resources
- All with a single login, making your learning experience smoother and more connected than ever.
Why It Matters
Over the past four years, Accela University has experienced triple-digit growth, and that’s thanks to the incredible engagement from users like you. This upgrade is the next step in our commitment to delivering seamless, accessible, and high-impact training.
Stay tuned—your learning journey is about to get even more powerful!
AI Excellence: How Accela’s Customer Experience Transformation Earned Global Recognition
Shout out to the incredible team behind the scenes—Accela has been awarded a global AI Excellence Award! This recognition celebrates the meaningful ways we’re helping government agencies modernize service delivery through powerful, AI-driven solutions.
From reducing response times to streamlining complex workflows, our customer experience transformation is creating measurable impact for both staff and residents. We’re proud to be leading the way in govtech innovation—and this is just the beginning. Here’s a closer look at the work that earned this recognition.
Smarter Reviews, Faster Approvals: The Future with ePermitHub
Looking to improve your agency’s plan review and permitting process? The latest on-demand replay shows how Accela and ePermitHub are teaming up to remove manual bottlenecks, shorten review timelines, and boost cross-team collaboration.
See how the ePermitHub Digital Plan Room integrates directly into Accela, transforming plan review from initial submission to final approval. With real examples and actionable strategies, it’s a clear look at how agencies are delivering a better experience for both staff and applicants. Ready to see what’s possible? Watch the replay here.
Upcoming Training Dates
Whether you’re an administrator, developer, business analyst, inspector, partner, or anything in between, we have courses available to help you do your job faster, better, and more confidently.
Sign up early for the following training events! Space is limited.
Civic Platform Records and Mobile Administration
June 10-12
This course prepares you to build and maintain all facets of record type configuration within the Civic Platform.
Register here
EMSE Scripting Level 2
June 10-11
EMSE Scripting Level 2 builds on Level 1 knowledge to help you diagnose and resolve scripting challenges and opportunities.
Register here
Civic Platform User Experience Administration
June 17-18
This course prepares you to configure and maintain the user experience for the Civic Platform.
Register here
GIS Administration
June 20
This course is designed to prepare you to configure and maintain Accela JavaScript GIS maps in the Civic Platform and Citizen Access.
Register here
Citizen Access Administration
June 24-25
Learn how to configure and maintain Citizen Access for your agency.
Register here
We’re adding new certifications and dates regularly, so visit our registration system to find a certification course near you or contact your Accela partner representative.
