Accela’s SaaS solutions recognized for excellence in innovation and impact on customer success
San Ramon, Calif. (September 19, 2022) – Accela®, the trusted provider of cloud solutions for government, today announced that it was named to the shortlist for the APPEALIE SaaS + Software Awards. Awardees have demonstrated significant product improvements in the last 18 months, and outstanding customer satisfaction and impact.
“Our government agencies need flexible, government-specific technology solutions that empower them to build thriving communities in the face of a myriad of challenges,” said Tom Nieto, chief operating officer of Accela. “Accela’s SaaS solutions provide a powerful foundation for governments to deliver seamless, digital resident services and fulfill the needs of growing communities. This award recognizes Accela’s commitment to helping governments become more strategic and leveraging tech to be more resilient, now and in the future.”
Agencies are increasingly turning to SaaS solutions to expand access to critical information, provide essential services, and increase resident engagement. APPEALIE recognized Accela – specifically its Accela Civic Platform and Civic Applications – for its ability to help governments meet residents’ diverse needs.
Accela’s most recent enhancements of the Civic Platform, which are part of this recognition from APPEALIE, include:
Enhanced staff global search with a consolidated and convenient “Everything Card,” displaying transaction records, documents, locations, license professionals, assets, contacts and parcels, as well as both active and inactive records.
A new capability to access, view, and download the past seven days of EMSE scripting logs, helping validate scripts, manage scripting functions, and diagnose potential issues more easily.
Personalized background screens or images during login to various environments so users always know clearly which environment they are working in.
Deeper integration with CSG Forte payment gateway, allowing EMV terminals to be used at point-of-sale for processing multiple record payments in a single credit card transaction and enabling trust account deposits.
“Like the ever-growing cloud industry, we once again received a record number of entries to our 2022 SaaS Awards. This shortlist represents a key step in selecting our final 2022 software award winners that will be announced later this fall,” commented Arabella Solaybar of APPEALIE.
Today’s announcement builds on Accela’s industry strength and business momentum. Accela was recently selected as Microsoft’s 2022 US Government Partner of the Year for the third consecutive year, recognized as the Sammy’s Organization of the Year, and won Fast Company’s 2022 World Changing Ideas Award for SolarAPP+ in partnership with the Department of Energy’s National Renewable Energy Lab.
Overall SaaS Award winners were selected based on a range of factors, including Net Promoter Scores™ (NPS), UI/UX, recent product improvements, and third-party analyst research. See the following for a full list of those named to the shortlist: https://appealie.com/2022-saas-award-shortlist-announced-by-appealie/
To learn more about Accela solutions, please visit https://www.accela.com/solutions.
Accela provides a unified suite of cloud solutions trusted by governments across the globe to accelerate their digital transformation, deliver vital services, and build stronger communities. More than 275 million citizens worldwide benefit from Accela’s government software solutions. The company offers agile, purpose-built solutions and the power of a platform that provides users with a consumer-like experience, shares data across departments, and ensures world-class security.
With Accela, government agencies experience rapid and effective digital transformation. Accela’s government software meets agencies wherever they are on their modernization journey, while also helping them prepare for whatever comes next. Three-consecutive year Microsoft US Partner Award winner for its innovative SaaS solutions to help governments respond to the COVID-19 pandemic and was selected by Fast Company for its World Changing Ideas Award in 2022. Accela is headquartered in San Ramon, California, with offices around the world. For more information, visit www.accela.com.
The APPEALIE SaaS Awards are the most selective in software. Winning SaaS apps are selected on the basis of customer feedback and data, including Net Promoter Scores™. APPEALIE also conducts further due diligence beyond entrant applications to ensure each winner meets its standards of excellence.
Pronounced “appeal-eee,” our name APPEALIE originates from our mission to recognize the most appealing apps in SaaS. https://appealie.com/