City processes licenses more efficiently to support economic growth in the communityFounded in 1869, Lenexa is located about 12 miles south of Kansas City, Missouri. Lenexa is considered a city of choice for a variety of high tech and bioscience companies, as well as a number of national and international headquarters.
The City of Lenexa used to send out between 3,500 and 3,800 business, animal and alarm permit license renewals at the end of each year. All of the payments would come back at the beginning of the year, which was a huge drain on the clerks up front. Lenexa also had to hire additional staff for three months to manage the workload.
HOW ACCELA EMPOWERS LENEXALenexa went live with the Accela Civic Platform in 2008. “By automating our licensing processes in Accela,” shares Trudi Wenger, Information Specialist with the City of Lenexa, “we can setup renewals by group and schedule print times. Scripting-wise, it just happens.” As a result, customer service representatives only have to process a couple hundred licenses per month. The City can now manage all of its licenses without hiring additional staff or outsourcing assembly and mailing.
Citizens have multiple ways to interact with the City and can submit license applications or renewals online, on a mobile device, through the mail or in person. Staff can then process and approve the application. With a central repository of information for addresses, employees can see a history of all activity associated with a specific address or business instead of having information siloed across different applications and departments.