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Better government through civic engagement

Accela Offers Aid After Tropical Storm Florence

Accela
Accela Opens Access to Rapid Damage Assessment Solution for Affected Communities Tropical Storm Florence (Stuart Rankin / Flickr) In the aftermath of Tropical Storm Florence in the Carolinas, we want to help our customers and all communities who have been impacted. As we have done during and after other natural disasters, Accela is offering every impacted jurisdiction free access to our Rapid Damage Assessment (RDA) cloud solution to streamline the inspection efforts necessary to get displaced residents back into their homes quickly and safely.The RDA cloud solution includes:Mobile inspectionsBulk Inspection record creation and assignmentsPublic-facing portal for reporting of RDA results by address and areaStreamlined FEMA relief… Continue reading

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Driving Citizen Engagement: Philly311 Offers a Model for Success

Jason Shueh
Philly’s service request platform and civic engagement strategy show how cities can use mobile apps to build community Cities searching for a next-level strategy on “citizen engagement” should visit the City of Brotherly Love. With the launch of the Philly311 mobile app, Philadelphia has built an engagement program that connects its departments and citizens with quick communications and near seamless service response. The mobile app is Philly’s Swiss Army knife for service requests and the centerpiece of a city movement to improve neighborhoods, draw resident feedback and provide outreach to residents. With a few swipes and a photo, residents use Philly311 to report graffiti, illegal… Continue reading

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California Departments Honored for IT Collaboration on Cannabis Licensing

Jason Shueh
The Center for Digital Government Awards California Departments for Cannabis This month the Center for Digital Government (CDG) granted California departments high praise for the quick and efficient collaboration on the state’s cannabis licensing system. The CDG, a partner of Government Technology magazine, made the announcement Sept. 18 as part of its annual Best of California Awards that recognize governments for innovative projects and initiatives. The honorees included California’s Departments of Public Health, Technology, Food & Agriculture, and its Bureau of Cannabis Control that is housed inside the Department of Consumer Affairs. The four organizations were instrumental in the deployment of Accela’s Civic Solution for… Continue reading

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5 Ways We’re Growing Resources, Driving Innovation, and Enhancing Support Through Community

Jeremie Gluckman
Join the conversation in the Accela Success Community today We understand that our customers are the true heroes working to modernize governments across the U.S. and around the globe. With roughly 2,000 agencies and counting using Accela there is a need for new resources, peer-to-peer innovation, and responsive support to drive success with the solutions we provide. We aspire to engage you as co-creators of the government agencies of the future. With this in mind, it’s with great excitement that today we announce the launch of our new Accela Success Community, where customers get together online to drive excellence in government technology. This is just the start as we continue to align resources internally to build upon five opportunity areas: Facilitating new connections –… Continue reading

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Five Smart City Trends for Mobile

Jason Shueh
These Mobile Strategies May Aid Cities to Engage Residents and Increase the Impact of Services Whether you deliver services from city hall or a Fortune 500 company, having a mobile strategy is vital. Today government services must be available on mobile if they intend be effective or serve residents equitably. In 2018, the research firm Statista reports 52.2 percent of all website traffic worldwide is generated by mobile phones. Further, mobile traffic is expected to increase sevenfold from 2016 to 2021. As the population of mobile users grow — currently at 3.7 billion — state and local governments are expected to make websites mobile ready,… Continue reading

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6 Ways to Prioritize Your Legacy Modernization

Jason Shueh
legacy modernization
Things to Consider When Weighing What Systems to Revamp or Refurbish Unreadable data, lethargic load times, unmanageable maintenance, unsupported software, high security risks and shoddy service. These are just a few symptoms that plague governments as they struggle to modernize their antiquated systems.The difficulties act as both a constraint and catalyst, fueling an industry push for contemporary technologies found in the cloud and Software-as-a-Service solutions. Evidence of this wave of IT revitalization can be found in a survey conducted by the National Association fo State Chief Information Officers (NASCIO). Since 2013, NASCIO has reported that state CIOs have consistently ranked cloud services, cybersecurity, and IT… Continue reading

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San Francisco’s 7 Factors for Effective Government IT

Jason Shueh
Linda Gerull
San Francisco CIO Linda Gerull Identifies Key Elements to Deploying Lasting Technology and the Partnership Strategies that Make the Difference San Francisco CIO Linda Gerull With downtown streets bustling with software engineers, tech entrepreneurs and eager investors, San Francisco is an epicenter for digital invention. The innovative spirit is evident in the towering offices of tech companies that span its skyline, in its makeshift workspaces where startups test new ideas and products, and in City Hall, where Linda Gerull, San Francisco’s chief information officer, toils with her team at the Department of Technology to serve the city and county’s nearly 900,000 residents. The work requires… Continue reading

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Five Critical Components to Any Business and Occupational Licensing Solution

Jason Shueh
economic development
From adaptable design to launch-readiness, learn the essential technical components you should demand in an IT business and occupational licensing solution Effective business and occupational licensing tools are an essential ingredient to any modern city. They amplify customer service, increase agency revenues, reduce costs, break down the barriers for data sharing between departments and energize economic development initiatives. Yet the complexities of government, coupled with an immense variety of licensing tools, can present difficulties. State and local CIOs can be hard pressed to decipher what is needed. Departments have to consider the level of integration between their new licensing systems and supporting systems. They must… Continue reading

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Prepare for Disaster: 7 Tools Your Health Department Must Have

Jason Shueh
The technologies could aid health departments as they assist first responders and manage critical city assets Whether it’s a five-alarm fire, an outbreak of disease or a bout of hurricane force winds, cities must be prepared for the unexpected. This is why many cities are investing in modern disaster resilience initiatives. Leaders are designing strategic plans that incorporate data and automated systems for disaster preparedness and recovery. Cities use these advances to single out gaps in emergency resources, spot vulnerable populations during hazardous incidents and adapt to service disruptions by building extra capacity for critical infrastructure. In the report Investing in Urban Resilience, the World Bank researchers… Continue reading

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Business & Occupational Licensing: 5 Things Every Government Should Expect from their Vendor

Jason Shueh
It’s no secret that cities and states have an affinity for small businesses. They provide services in areas big box stores might dismiss for lack of size. They pay locals to deliver local goods. They add a sense of originality to localities and are often the key contributors to tax revenues. State and local governments know that enabling business growth enables communities. With this mindset, governments should always be hunting for business and occupational licensing solutions that can simplify the regulatory process so business owners can focus on services instead of paperwork. Unfortunately, finding the right IT vendor can be precarious. Some business and occupational licensing solutions radiate sheer innovation,… Continue reading

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