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Moving to the Cloud is a Relationship, Not a Transaction

Accela
Ted is staring out the window of City Hall, thinking, “This is a huge commitment, it feels like it’s forever. Can I really trust this person with everything that matters the most to me? What could go wrong? How can I keep from getting hurt? There is so much at stake!” Ted is not deciding whether he’s going to propose to his girlfriend. Ted is trying to decide if he’s going to transition his agency workflows to the cloud. The idea feels like an enormous, scary undertaking. He’s seen headlines of data breaches from private companies — almost every day there seems to be another cyberattack exposing sensitive data and compromising huge numbers of people’s privacy…. Continue reading
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How Local and State Governments Can Close Revenue Gaps in 2020

Accela
city-hall
This was originally published by the National League of Cities. It’s been called a billion-dollar prize – the gap between available revenue opportunities and the ability of local, state and federal government agencies to turn those potential revenue opportunities into reality. It’s a challenge that many municipalities face. Research from McKinsey estimates that close to 20 percent of government revenues worldwide – or $309 billion in the U.S. – are lost each year, either in uncollected agency fees or due to outbound payment issues. Compounding the current problem of unrealized revenue are new business models driven by technological, economic and social forces. In addition to financial services such as peer-to-peer lending and crowdfunding,… Continue reading
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Three Keys to Transforming Alcoholic Beverage Licensing

David Maxwell
alcohol-licensing
The holiday season is nearly upon us, ensuring a packed schedule full of family, friends and work gatherings. It requires a lot of behind-the-scenes effort to pull off a successful holiday party. With alcohol included in many holiday gatherings a critical, behind-the scenes effort is the regulation and licensing of the businesses that serve and sell alcoholic beverages. Alcoholic beverage control departments protect public safety while facilitating key economic interests such as dining, entertainment and tourism. Despite the vital role ABC departments play, too often the tools and technology used to administer liquor licenses lag behind the times, leading to delays in issuing licenses, less than optimal workflows and a poor citizen experience…. Continue reading
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Modernizing Business Licensing for Today’s Dynamic Economy

David Maxwell
business-licensing
One of the primary pillars of building a strong community is nurturing and growing the local economy. Streamlined businesses licensing – often an afterthought in economic development – serves a vital role in developing and sustaining the overall business environment. A city’s licensing system can also set the tone for future interactions between business owners and City Hall. An outdated, confusing system makes obtaining and issuing business licenses a frustrating experience for both citizens and agency staff. What does your licensing system say about you? Fortunately, with the right tools, governments can make these licensing processes efficient and less resource-intensive. With this week’s launch of the Accela Civic Application for Business Licensing,… Continue reading
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ICMA 2019 Roundup: The Role of Technology in Emerging Regulations

David Maxwell
icma
Emerging technology presents a difficult challenge for government agencies tasked with balancing citizen rights, public safety and privacy with the demand for new economic opportunity. Often, agencies are slow to react until new technologies have already disrupted a community’s equilibrium. At the 2019 ICMA Conference in Nashville this month, I discussed the challenges of emerging regulatory arenas with fellow panelists Anuj Gupta, Deputy City Manager of Santa Monica, California, and Amy Hamilton, City Manager of Richmond Heights, Missouri. Topics included the emergence of e-scooters, short term rentals, cannabis legalization, and still-developing technologies such as autonomous vehicles and drones. Throughout the presentation and discussion, several key themes developed to assist city managers and others tasked with licensing and regulating new technology…. Continue reading

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Three Ways Technology Is Transforming How Governments Serve Constituents

Accela
transforming govt
This article was previously published on Forbes.com and written by Khurram Mahmood, Accela Technology Advisory Council member. For many individuals and small business owners, the word “government” carries a decidedly sluggish connotation. Many of us think of outdated operations, slow-moving lines and long wait times for public services. We struggle to renew driver’s licenses, stress about documentation at the planning department and fret about building permits as we endure red tape and delays. Though stubborn issues persist, a shift in government service is underway. In my experience as an advisor to Accela, I have had the opportunity to learn about the transformation that state and local governments across the country are going through…. Continue reading

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Denver Business Journal: How Denver Is Using Software, Enforcement To Increase Short-Term-Rental Compliance

Accela
Originally published in the Denver Business Journal – October 22nd, 2019 When Denver began regulating short-term rentals in January of 2017 — requiring operators of properties listed on sites such as Airbnb and Vrbo to obtain a license and rent out only their primary residence — the city was well aware that a simple licensing process would go a long way toward boosting compliance. The city turned to California-based Accela, a provider of cloud-based platforms for government, to implement a process for short-term-rental operators to apply for a license online. The short-term-rental licensing process was the first among Denver‘s more than 100 business and liquor licenses to move entirely online,… Continue reading
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Highlights from Accelarate Day 2: Microsoft’s Dana Barnes and Proof of Concept Demo of Accela, ESRI and Microsoft Integration Emphasize Importance of Partnerships in Creating the Future of Government

Heidi Lorenzen
Heidi Lorenzen
accelarate
Throughout Accelarate 2019, Accela’s annual customer and partner conference, keynote speeches and breakout sessions have explored the profound ways engaged citizens and strong partnerships make up the backbone of a thriving community. Day two of the conference focused on the partnership component of this equation with attendees hearing from industry leaders shaping the govtech of tomorrow. Dana Barnes, Vice President of Microsoft’s State and Local Government group; Christian Carlson, Director of State, Local and Provincial Government at ESRI and Accela Chief Operating Officer Tom Nieto, discussed how Accela is working with its ecosystem of industry partners to drive digital service transformation in communities across the country…. Continue reading

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Highlights from Accelarate Day 1: Gary Kovacs and Hon. Karen Freeman-Wilson Lead the Call for Elevated Government

Heidi Lorenzen
Heidi Lorenzen
accelarate
Accelarate 2019, Accela’s annual customer and partner conference, kicked off today in the Mile High City! Nearly 900 of the govtech industry’s leading innovators gathered in Denver for three days of imagination, networking, and in-depth experiences with cutting-edge solutions and technologies. Against the backdrop of the Rocky Mountains, this year’s theme of “government elevated” was echoed in every speech, breakout session and hallway conversation, as attendees embraced the innovative ways governments are leveraging technology to improve digital service delivery and raise the bar on citizen expectations and community outcomes. Today, a wide range of inspiring speakers took the stage, from elected officials to technology luminaries, including headliners Karen Freeman-Wilson,… Continue reading

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Accelarate 2019 Countdown: Delivering Elevated Experiences in the Mile High City

Angela Holden
Angela Holden
Attending Accelarate 2019 in Denver October 6-9? There’s still time to register and take advantage of the full conference experience, including incredible learning, networking, and in-depth insights and experiences with cutting-edge solutions and technologies.  The NEW Accela Experience Center Ask away! New for 2019, Accelarate will have an expanded location for attendees to meet with Accela technical experts to get product support, watch solution demos, learn about the Accela Success Community, get information about our new training program, and help inform future product design by participating in User Experience Research Lab tests. The Accela Experience Center is open Sunday 6-8 p.m., Monday 12-5 p.m., and Tuesday 11-5 p.m. … Continue reading

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