A Message to Our Customers: Standing Together Amid Challenging Circumstances - Accela

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A Message to Our Customers: Standing Together Amid Challenging Circumstances

Coronavirus (COVID-19) is impacting governments in many ways around the world, and our customers and partners are being forced to implement unprecedented measures to keep their residents safe and calm. As your technology partner, we know the work you and your agency do to execute service delivery and maintain community wellbeing is more critical than ever, and I want to assure you that Accela’s teams stand ready to help. Our Customer Success, Support, Professional Services, Product, Engineering and Cloud teams are open for business and ready to help you leverage the digital tools you need to keep government services running and your communities safe. Accela is pulling our teams and staff together to rally around a new reality of how we conduct business and serve our customers. In times of crisis, we learn the power of partnership, and we have an obligation to you to be open for business and support you in the best way we can. You are truly on the front lines and the work you do impacts all of us — our families, our neighbors and our communities. I want to assure you that our teams and technology are prepared and ready to help you manage the data and services surrounding your community response to COVID-19. Working together, we can ensure your residents are able to interact with city government without needing to visit a building. We have received questions from customers about the potential impact of COVID-19 and Accela’s ability to help you deliver services and have prepared a Q&A to address them. We are grateful to be your partner during times like this and pledge to keep the lines of communication open. Continue to reach out to us with any questions you have, and please stay safe. Gary

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