Civic Hero Archives - Accela

Tag Archives: Civic Hero

Honoring our Civic Heroes: Public Service Recognition Week

Erica Harvill
Today marks the first day of Public Service Recognition Week. Celebrated since 1985, the week honors the public servants across the nation whose hard work and dedication keeps our government agencies and communities thriving. Accela supports more than 2,000 government agencies around the world, and we’d like to thank all of the agency employees who support the towns, cities, counties and states we serve—YOU are our civic heroes and we’re honored to support you! Want to know more about our Civic Heroes? Check out the Customers page for some great stories from the agencies we support. This week, we’ll be tweeting about some of our amazing government agency heroes using the hashtag #PSRW,… Continue reading

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Making Ordinary Citizens Civic Heroes

Jeff Stiles
Allen Chen and I had the chance to present to the Concord City Council last week. Concord, which is located in the San Francisco Bay Area, is actively using Accela to manage a lot of their land, licensing and assets, and they also have agreed to partner with us to help test, validate and chart the future of Civic Hero, a mobile app for iPhone, Android and Windows phones that lets citizens easily report community issues such as potholes, graffiti or damaged public property to their local government. The City Council meeting was like many others: a Council comprised of many community elders and prominent citizens,… Continue reading

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Regionalization and Open Government: Key Themes of This Week’s Civic Engagement Roadshow

Allen Chen
The Accela Crew was out in full force this week in the heart of the South, with stops in Atlanta, GA, and Charlotte, NC. Our gracious host cities invited us into their offices to talk about Accela’s new mission for #civicgood, to preview the new Civic Hero 311/service request app, to hear a brief introduction to the Accela Developer Portal (available at, and to interact at the first ever Southeastern regional user group meetings. Accela Sr. Software Architect Kris Trujillo discusses App Development in Atlanta In our discussions with Accela administrators and users, government leaders, and others from the local development community, several trends emerged: Engagement Is HOT Indeed!… Continue reading

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