David Shaeffer, Author at Accela

Accela Engage Series: Q&A with Doug Petroshius, Assistant Village Manager for the Village of Lincolnwood, Illinois

10 August 2016 GovTech

Doug Petroshius is the Assistant Village Manager for the Village of Lincolnwood, IL, where he has been since 2004. This...

Accela Engage Series: Q&A with Stan Reichert, IT Project Manager for Oklahoma City

David Shaeffer

4 August 2016 GovTech

Stan Reichert is IT Project Manager with the City of Oklahoma City, Oklahoma. He has been joining us at Engage...

Launching Accela CRM: Muhlenberg Township Shares Its Keys for Success

David Shaeffer

21 July 2016 GovTech

Recently, Muhlenberg Township, Pennsylvania, launched Accela Citizen Relationship Management (formerly PublicStuff), expanding its use of the Accela Civic Platform –...

Evanston 311: City Celebrates Five-Year Anniversary of Its Successful 311 Call Center

David Shaeffer

8 March 2016 GovTech

This post is part of our weeklong celebration of 311 Day on March 11th. Use the hashtag #Getthe311 to follow...

The Mobile Citizen: Winter Storm Jonas, Philly 311 and a New Form of Customer Service (Part 4 of 4)

David Shaeffer

11 February 2016 GovTech

This is the fourth post in a series on "The Mobile Citizen," a look at how the Civic Platform is...

The Mobile Citizen: Accela, the Construct API and…Lasagna? (Part 3 of 4)

David Shaeffer

16 December 2015 GovTech

This is the third post in a series on "The Mobile Citizen," a look at how the Civic Platform is...

The Mobile Citizen: What Makes a Good Mobile Tool? (Part 2 of 4)

David Shaeffer

12 November 2015 GovTech

This is the second post in a series on "The Mobile Citizen," a look at how the Civic Platform is...

accela-mobile-citizen-series-part-1_20151103-235802_1.jpg

The Mobile Citizen: Reach Them Where They Are (Part 1 of 4)

David Shaeffer

5 November 2015 GovTech

There's a shift happening in how we get information, use services and communicate with others. It's a mobile shift. Forrester,...