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From Silos to Success: How Merced County Unified Land Management and Cut Permit Times by 72%
In this episode, Nicole Ubbink, Assistant Director of Community and Economic Development at Merced County, joins Noam and Dustin to share how her team unified previously siloed departments onto one platform, reduced residential permit processing times from 185 days to just 52 days, and brought 5,000 business license holders into the digital age—all while maintaining their commitment to exceptional customer service.
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