Now more than ever, governments are facing enormous challenges in maintaining the health and wellbeing of communities across the globe. Here is a glimpse into some of the innovative ways Accela customers are responding to COVID-19.
We have been inspired by the innovation and nimbleness of our customers nationwide as we navigate the new reality of the global coronavirus (COVID-19) pandemic, and want to share some of the ways they are leveraging digital tools to protect their communities during this crisis – from ensuring government services remain available online to offering work-from-home methods in an effort to mitigate interpersonal public health risks.
Grass Valley, Nevada County
In response to the spread of COVID-19, the City of Grass Valley, Nevada is transitioning all customer interactions online until further notice in an effort to protect the community’s health and safety. While it is closing its public counter to the public, the City will continue to provide over-the-counter building permit services online via the Accela Civic Application for Building.
Lincoln City, Oregon
Lincoln City developed and is offering various alternative service delivery options for its citizens and patrons, which it plans to update and adjust as necessary while the City continues to monitor updates from the Federal and State governments. The City is still allowing services for electronic building and mechanical permits and inspections through Accela’s solutions for Building.
In Milwaukie, building staff may continue performing inspections for new construction, gas lines and sewer repairs within unoccupied structures or environments. Submissions and approvals for building permits will remain available online with Accela’s Civic Application.
Lancaster is providing various city services online, including online building permits via Accela’s Civic Application. This includes projects that may require plan submittal and review. Most of the City’s grading and encroachment permits can also be obtained online through its Accela permitting system. The city will postpone non-essential building inspections until April 1, 2020.
In addition to these use cases of existing Accela software, Accela has developed dedicated COVID-19 Response Solutions to help agencies manage high volume of needed services. These can be rapidly implemented between 24-72 hours for existing Accela customers, and within two weeks for agencies seeking a new implementation. These solutions are being offered at no cost for six months.
To speak with us about solutions that can get set up quickly online and enable your remote staff to deliver services, contact us here.