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It’s time for an upgrade, and at Accela, we know how to level up your support experience. Just like the excitement of summer brings new adventures, our latest innovation, the Accela Virtual Assistant (AVA), is here to bring a fresh breeze of efficiency to your interactions with us. Dive into the future of support with AVA, and enjoy a seamless, AI-powered assistance that’s as refreshing as a summer breeze.

As an Authorized Support Contact, you’re among the first to experience this innovative AI-powered tool that’s here to revolutionize how you interact with Accela. AVA is designed to make your support experience smoother and more intuitive by providing accurate answers and reducing the time spent searching through documentation. Imagine having a virtual support agent at your fingertips, ready to assist with any inquiry using the latest AI technology!

Currently in its beta phase, AVA is continuously improving, and your feedback will be crucial in shaping its future. This AI-driven assistant offers personalized support, learning from your previous interactions to provide even more efficient responses over time. With AVA, you’ll enjoy faster, more accurate answers, a user-friendly interface, and the assurance that you’re using cutting-edge technology. Don’t miss out on this opportunity to streamline your support experience—reach out to your Accela representative today to learn more about AVA and how it can benefit you.

  • Webinar: Streamlining Environmental Health Management with Accela’s Civic Application: Join us for an insightful 30-minute demo of Accela’s Civic Application for Environmental Health, designed to showcase how this powerful software solution can revolutionize the management of environmental health processes for government agencies. Register here.
  • Building a Future: Polk County’s Innovative Partnership with Cities through Accela: Polk County, Florida, exported its Accela configuration as a baseline for new users, who could further tailor it to their needs with the help of expert implementation partners. This streamlined process saved significant time and money, resulting in over half the municipalities adopting Accela or being in the process of doing so. Keep reading to learn more.

Upcoming Training Dates

Whether you’re an administrator, developer, business analyst, inspector, partner, or anything in between, we have courses available to help you do your job faster, better, and more confidently. Sign up early for the following training events! Space is limited.


Civic Platform User Experience Administration

June 18-20
This course prepares you to configure and maintain the user experience for the Civic Platform.
Register here

GIS Administration

June 21
This course is designed to prepare you to configure and maintain Accela JavaScript GIS maps in the Civic Platform and Citizen Access.
Register here

Ad Hoc Reports

June 27
This training provides participants the skills and knowledge to use the Ad Hoc tool to prepare, manage and deploy low to medium level reports.
Register here

Citizen Access Administration

June 27-28
Learn how to configure and maintain Citizen Access for your agency.
Register here


Accela University is excited to be in final testing of the newly designed Accela Insights Administration course.  This virtual, hands-on training will teach Insights Admins how to set up, customize, and manage insights-driven dashboards effectively.

Accela University anticipates this course will become part of its regular curriculum later this summer. Stay tuned for announcements about registration availability.


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