COVID-19 | Accela Response and Solution Offering

COVID-19

Accela COVID-19 Response Solution Offering

States, cities and towns are on the front lines of responding to the outbreak of coronavirus disease (COVID-19) in their community. As local leaders and government staff work to ensure the health and safety of their residents, Accela is committed to ensuring governments can continue to keep civic services running and communities safe during this unprecedented time.

The purpose of this page is to serve as a repository for resource links and the latest information on specific Accela COVID-19 Response Solutions available to aid in COVID-19 response. Accela’s teams are open for business and partnership with any government in need.

COVID-19 Response Solutions

Accela’s COVID-19 Response Solutions are designed to help agencies manage high volumes of needed services in a time of crisis. They are specific to the needs of response efforts, can be rapidly implemented, and include necessary training. Accela is also prepared to provide financial assistance to agencies to ensure that every jurisdiction can support their citizens during this time.

Webinars

 

Business Re-Opening Management
On-demand Webinar
Homelessness remains a problem in many cities and these individuals are especially vulnerable to COVID-19. When citizens are not able to isolate at home, they may find alternatives such as vacant homes or buildings which can be a public safety concern. Accela can help agencies with mobile solutions to collect occupancy information in the field and provide the ability for citizens to report vacant structures which become occupied. LENGTH 30:00

 

Unauthorized Occupancy | Accela COVID-19 Response Solutions
On-demand webinar
Homelessness remains a problem in many cities and these individuals are especially vulnerable to COVID-19. When citizens are not able to isolate at home, they may find alternatives such as vacant homes or buildings which can be a public safety concern. Accela can help agencies with mobile solutions to collect occupancy information in the field and provide the ability for citizens to report vacant structures which become occupied. LENGTH 30:00

 

Non-Essential Business Enforcement | Accela COVID-19 Response Solutions
On-demand webinar
The spread of COVID-19 has required governments to quickly identify what constitutes a business as “essential” and able to stay open and operating during the pandemic.Accela’s solution can help guide communities through this process by providing an online resource for citizens to file complaints about non-essential business that may be open and not complying with the latest mandates. The solution can also help agency staff capture data on potential violators and follow-up on a citizen report in a timely manner. LENGTH 30:00

 

Citizen Hub and Employee Hub | Accela COVID-19 Response Solutions
On-demand webinar
Parents who work in health, safety, and essential services need childcare for their families. Accela can help agencies review, approve, and manage temporary licenses for childcare facilities and providers during the pandemic. LENGTH 60:00

 

Volunteer Management | Accela COVID-19 Response Solutions
On-demand webinar
Accela can help agencies certify or re-certify medical professionals, and manage the screening, availability and scheduling of volunteers during the COVID-19 crisis. LENGTH 30:00

 

Temporary Child Care Facilities | Accela COVID-19 Response Solutions
On-demand webinar
Parents who work in health, safety, and essential services need childcare for their families. Accela can help agencies review, approve, and manage temporary licenses for childcare facilities and providers during the pandemic. LENGTH 30:00

 

Virtual Inspections | Accela COVID-19 Response Solutions
On-demand webinar
Construction projects requiring inspections can utilize “virtual inspections” through Citizen Access so no in-person visits or contact in the field is needed. LENGTH 30:00

 

Online Citizen Services | Accela COVID-19 Response Solutions
On-demand webinar
Quickly set up critical online services such as request for inspection, payment of fees, and online alerts to reduce and eliminate the need for office visits. LENGTH 30:00

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    How to Leverage Your Existing Accela Software

    Accela technology can help governments during the COVID-19 crisis by allowing business to take place online, without breaking any shelter-in-place directives for residents or staff. Online services enable construction projects, inspections and applications to keep moving forward, and ensures critical public safety activities continue.

    If you are an existing Accela customer, you already have technology implemented that can help provide critical services during this event. Each of our Accela Civic Applications can be leveraged to protect and service residents and businesses. From Planning, Building, Environmental Health and more, view detailed information on how each of our solutions are positioned to help.

    Customer Showcase: How Governments Are Responding

    Now more than ever, governments are facing enormous challenges in maintaining the health and wellbeing of communities across the country. Here is a glimpse into some of the innovative ways Accela customers are responding to COVID-19 utilizing cloud technology.

    Fort Worth, Texas

    Fort Worth has reconfigured their ACH payments in Accela Citizen Access. Accela’s Customer Support teams are meeting with local leaders for virtual product training sessions in real-time.

    Grass Valley, California / Nevada County

    In response to the spread of COVID-19, Grass Valley, California is transitioning all customer interactions to online until further notice to protect the community’s health and safety. While it is closing its public counter to the public, the City will continue to provide over-the-counter building permit services online via the Accela Civic Application for Building.

    Lancaster, California

    Lancaster is providing various city services online, including online building permits via Accela’s Civic Application. This includes projects that may require plan submittal and review. Most of the City’s grading and encroachment permits can also be obtained online through its Accela permitting system. The city will postpone non-essential building inspections until April 1.

    las cruces, new mexico

    Las Cruces, New Mexico

    Las Cruces’ Community Development Department is encouraging interactive video inspections to continue standard operating procedures. Mobile field workers can share results on Accela’s Civic Application the day following an inspection.

    Lincoln City, Oregon

    Lincoln City developed and is offering various alternative service delivery options for its citizens and patrons, which it plans to update and adjust as necessary while the City continues to monitor updates from the Federal and State governments. The City is still allowing services for electronic building and mechanical permits and inspections through Accela’s solutions.

    Menlo Park, California

    Menlo Park is currently leveraging online permits and remote inspections, and in the process of setting up employees to work from home.

    Milwaukie, Oregon

    In Milwaukie, building staff may continue performing inspections for new construction, gas lines and sewer repairs within unoccupied structures or environments. Submissions and approvals for building permits will remain available online with Accela’s Building Civic Application.

    San Diego, California

    San Diego is taking preventative measures to protect customers and staff from COVID-19 spread by establishing an online permitting process and remote inspections. They are currently working with Accela via real-time training sessions on how to properly leverage their new digital tools.

    Seattle, Washington

    Amid the region’s rising number of COVID-19 cases, Seattle is establishing remote inspections so no in-person visits or contact in the field is needed. They are currently self-implementing Accela’s solutions using the provided script available to them.

     

    Shelby County, Tennessee

    Shelby County is providing online permit services via Accela Citizen Access Permits. Data will be entered into Accela’s Permits Plus system.

    Solution Overviews for COVID-19