San Ramon, Calif. – Accela, the leading provider of cloud-based solutions for government, today announced a growing community of new customers, industry partners and technology initiatives focused on developing tools, strategies and new implementations to help government meet today’s challenges and better serve communities. Manatee County, Florida; Menlo Park, California; Milwaukee, Wisconsin; Mohave, Arizona; Shelby, Tennessee; Suffolk County, New York; and Pinellas, County are some of the latest customers supported by Accela’s market-leading solutions.
“Accela works with a growing community of customers and partners to create and implement ready-made solutions on the most robust, extensible platform on the market for government’s most challenging issues,” said Gary Kovacs, Accela’s CEO. “Our powerful community will keep trailblazing the way forward with best-in-class technology solutions and collaborations to continue to drive the next shift in government innovation.”
Kovacs joined Accela in December 2018 with IT leadership experience as the former CEO of Mozilla and AVG Technologies. Since coming on board, he has focused on enhancing and reimagining the customer experience, and growing the company’s partner community to deliver innovative products and services to all customer segments. In March, for the National League of Cities Congressional Cities Conference, Kovacs penned an open letter to local and state elected leaders on how they can best meet the challenges and opportunities ahead by driving transformation in government innovation.
Manatee County, Florida is one of Accela’s customers leading the digital transformation charge and recently transformed their 20-year-old systems with the help of Accela’s cloud solutions for planning and building. By deploying Accela, Manatee was able to eliminate paper-based manual processes and move to the cloud to save $250,000 annually and dramatically accelerate operations.
“Our customers no longer have to come to us. They can sit at their desktops and submit all their plans, all their applications,” says Manatee’s Director of Building and Development Services John Barnott. “We are now paperless and it is a huge savings, both for them and us.”
Pinellas County, Florida, a recent Accela customer, experienced the time- and cost-saving impact of implementing a cloud-based solution to digitally optimize the plan review process and improve builder experience to incentivize economic development. Using Accela’s Civic Application for Building, Pinellas County was able to tame the previously unwieldy manual review process, increase production, and lower cost.
“Plan review is probably the longest portion of the approval process. The Accela Planning Application will probably compress two weeks immediately – two weeks to a developer can easily be $250,000,” says David Howdeshell, Project Sponsor of Pinellas County’s Building and Development Review Services. “The direction where I see Accela going is exactly where Accela needs to go. The principles in Accela are smart and visionary enough to bring the rest of the existing clientele to the understanding of where we all need to be.”
Results of a newly released Center for Digital Government/Accela survey of state and local government IT and program leaders show that digital service delivery is a major priority for nearly half of respondents surveyed nationwide. With increasing pressure to keep up with technological change and heightened citizen demand, the study finds that leveraging technology such as software-as-service (SaaS) applications can position agencies to thrive by reducing cost and deployment time.
In the City of Menlo Park, California, IT Manager Gene Garces said Accela has played a key role in accelerating its permitting and licensing.
“Keeping up with changing technologies, emerging regulatory guidelines and increasing citizen expectations around service delivery in a cost-effective way is a challenge,” Garces said. “Joining the Accela community has allowed us to leverage our existing resources more effectively based on the latest technology and best practices and increase our permitting and licensing processing time exponentially to keep pace with demand.”
Other major customer, product and partnership milestones include the following:
To learn more about Accela Civic Solutions, please visit https://www.accela.com/solutions/.
Accela provides market-leading solutions that empower state and local governments to build thriving communities, grow businesses and protect citizens. Powered by Microsoft Azure, Accela’s fast-to-implement Civic Applications, and robust and extensible solutions platform, help agencies address specific needs today, while ensuring they are prepared for any emerging or complex challenges in the future. Accela is headquartered in San Ramon, California, with additional offices around the world. For more information, visit www.accela.com.