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Louisville-Jefferson County Metro, KY, Selects Accela Civic Platform for $6 Million Civic Tech Investment

Implementation of cloud-based solutions to improve efficiency, reshape service experience for more than one million citizens and businesses


Accela, the leading provider of cloud-based productivity and civic engagement solutions for government, today announced a partnership with Louisville-Jefferson County Metro Government, Kentucky, to drive a $6 million civic technology implementation of the Accela Civic Platform, reshaping civic services for more than one million citizens and businesses across the area. The implementation will feature the onboarding of Accela Land ManagementAccela Asset ManagementAccela Licensing and Case Management, and Accela Citizen Relationship Management (CRM) solutions.

“Louisville is a growing city, a city in transformation, and we want our employees to have the most efficient tools possible as they deal with the needs of citizens and business,” said Mayor Greg Fischer. “As with anything else, we don’t want to just keep up with the pace of global change, we want to leap ahead. This investment helps us do that.”

Once implemented, the Civic Platform solutions will streamline currently resource-intense services throughout Louisville Metro and help the city more efficiently manage land development, categorize government asset work orders and maintenance for the Parks and Recreation department (amongst other departments), speed up all licensing response times, and provide a CRM mobile app where citizens can interact with government agencies and easily report concerns throughout the area.

“In the past 5 years, Louisville Metro’s population has grown upwards of 3 percent,” said Jason Ballard, CIO and Director of Information Technology for Louisville Metro. “To continue serving all citizens and businesses of our expanding community, responsive, flexible civic software is necessary to increase government agency productivity, reduce response times for citizen and business requests, and move more services to an easy-to-navigate online platform.”

“Louisville is the 30th most populous city in America and needed to strengthen its ability to meet an ever-increasing demand by constituents for access to civic services how and when they wanted to conduct business,” said Maury Blackman, president and CEO of Accela. “Through the power and integration of the Civic Platform, agency workers throughout Louisville Metro will be able to complete tasks with greater accuracy and speed, while ensuring lines of communication between citizens, businesses and government agencies remain open and transparent. It’s about bolstering trust, responsiveness and efficiency, and we are thrilled to be partnering with Louisville to do just that in the greater Metro area.”

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Gabe Graham

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