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Four Ways GIS Can Make Your City Smarter

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In this Esri Story Map, Esri shows where the housing prices have grown the most unaffordable for residents in the San Francisco Bay Area. State and local governments are using GIS mapping like this to inform policy and improve services. Cities are growing denser with residents, city services are in high demand, and all while leaders struggle to balance tight budgets and limited resources. This is the common plight of many state and local governments throughout the U.S. as they seek for faster, more efficient ways to serve their communities.As a response to these challenges, departments and agencies of all types are learning about the power of Geographical Information System (GIS) mapping to get a clearer picture of operations and to deliver services more efficiently…. Continue reading

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Customer Spotlight: Inspection App Slashes Complaints and Costs for El Paso Waste Operations

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Astrid Bunner, El Paso
Jesus Yamaguchi remembers the stacks of work orders. They filled up drawers, piled up on desks and made small mounds on the office floor.As El Paso Texas’ solid waste operations manager Yamaguchi said the work orders were part of an enormous service backlog for a vast number of waste bins. El Paso is a city of more than 680,000 residents and Yamaguchi and his eight-person field crew had to handle all requests tied to waste bin distribution and maintenance.“I had more than 5,000 work orders, and these were not current work orders, these were backlogged,” Yamaguchi said. “Back then it was taking you from six to eight months to get any type of service,… Continue reading

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