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Jonathon Knight serves as Accela’s Chief Customer Officer, responsible for establishing metrics for customer relationships, managing how products and services are delivered, and helping to define and streamline the Company’s overall operational approach.

Transforming Permit Processes in Allen County: A Digital Revolution

Summary Allen County, Indiana, overcame paper-driven permitting bottlenecks by implementing Accela’s digital solutions. This transformation streamlined workflows, boosted digital submissions to 70%, and slashed…
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Building a Future: Polk County’s Innovative Partnership with Cities through Accela

Polk County, Florida 5% constant population growth 32,000 new residents in 2022 12,000 new homes constructed in 2022…
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Local Governments Embody Digital Leadership In Their COVID-19 Response

The COVID-19 outbreak has dealt a shock to the local governments responsible for managing their community’s response. But if a silver lining were possible in…
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Fire Prevention and Safety in 2020 and Beyond: Balancing Regulation and Rapid Response 

If you were to ask fire chiefs across the country about their jobs, they might describe their responsibilities as the ultimate balancing act: Coordinating a…
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