Customer Success Archives - Accela

Tag Archives: Customer Success

Customer Spotlight: Pinellas County, Florida

Jason Christensen
Pinellas County, Florida Courthouse
Like many jurisdictions, Pinellas County, Fla. struggles under a land use regimen that can sometimes seem painfully slow. It’s a source of frustration to builders, and can be an impediment to economic development. “Plan review is probably the longest portion of the approval process,” said David Howdeshell, a project sponsor in Pinellas County’s Building and Development Review Services. He’s heading up a reinvention of the process, implementing Accela land use products to make the wheels turn more smoothly. Plan review can encompass a staggering range of participants, with as many as 18 separate agencies weighing in on the process, and no automated means to streamline the system…. Continue reading

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5 Ways We’re Growing Resources, Driving Innovation, and Enhancing Support Through Community

Jeremie Gluckman

Join the conversation in the Accela Success Community today

We understand that our customers are the true heroes working to modernize governments across the U.S. and around the globe. With roughly 2,000 agencies and counting using Accela there is a need for new resources, peer-to-peer innovation, and responsive support to drive success with the solutions we provide. We aspire to engage you as co-creators of the government agencies of the future. With this in mind, it’s with great excitement that today we announce the launch of our new Accela Success Community, where customers get together online to drive excellence in government technology. This is just the start as we continue to align resources internally to build upon five opportunity areas: Facilitating new connections –… Continue reading

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San Francisco’s 7 Factors for Effective Government IT

Jason Shueh
Linda Gerull

San Francisco CIO Linda Gerull Identifies Key Elements to Deploying Lasting Technology and the Partnership Strategies that Make the Difference

San Francisco CIO Linda Gerull With downtown streets bustling with software engineers, tech entrepreneurs and eager investors, San Francisco is an epicenter for digital invention. The innovative spirit is evident in the towering offices of tech companies that span its skyline, in its makeshift workspaces where startups test new ideas and products, and in City Hall, where Linda Gerull, San Francisco’s chief information officer, toils with her team at the Department of Technology to serve the city and county’s nearly 900,000 residents. The work requires tenacity and an aptitude to engage the tech community in partnerships and new procurements…. Continue reading

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Behind the Scenes: Aaron Williams in Customer Success

Aaron Williams
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How long have you been with Accela? I’ve been with the company for about five years now. I started in Professional Services as a technical consultant, handling all of the technical things during an implementation such as data conversion, port development, scripting development, interfaces and configurations. I spent the first two and a half years on the enterprise license deployment of the New York City project. I literally got rid of my apartment in Salt Lake City, Utah, and was traveling basically 100% of the time. I actually met my wife, who worked for Accenture, on that project the last year I was there. The Customer Success organization was created near the very end of the NYC project…. Continue reading

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Customer Care: Revolutionizing the Way We Provide Customer Support

Angela Langston
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We all talk about partnership and what a good partnership means to us. At Accela, we truly strive to work in partnership with our customers. Accela Engage 2014 was a true testament of our commitment to our customers. We’ve been focusing on how to be the best possible partner to our customers and to that end, we created the Customer Care organization as the next step in that journey. At Engage, we educated attendees on how Customer Care is revolutionizing the way we interact with our customers. Customer Care team members during Accela Community Live at Engage 2014 Two years ago, we experienced a paradigm shift at Accela…. Continue reading

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