Accela Customer

When you’re processing 20,000 building permits and 80,000 inspections a year, 90-day delays aren’t just inconvenient—they’re devastating. Contractors can’t pay their crews. Residents can’t move into their homes. And county staff spend their…

For municipalities struggling with IT-business alignment, San Diego provides a clear roadmap: formalize governance, communicate constantly, define roles clearly, engage customers proactively, and never stop pushing the envelope.

Cleveland recently implemented Accela's new Public Portal, a modernized permitting system designed to bring transparency, efficiency, and user-friendly navigation.

Local government agencies face mounting inspection backlogs while citizens demand faster, more convenient service. Virtual inspection technology offers a promising solution, but only when…

In this episode, Nicole Ubbink, Assistant Director of Community and Economic Development at Merced County, joins Noam and Dustin to share how her team unified previously siloed departments onto one platform, reduced residential permit processing times from 185 days to just 52 days, and brought 5,000 business license holders into the digital age—all while maintaining their commitment to exceptional customer service.

We’re passionate about helping communities modernize their government services, and few success stories exemplify this mission better than the City of Brownsville’s…

As wildfires continue to impact Southern California, our thoughts are with all the communities facing this crisis. Accela is committed to supporting those impacted during…

As the 2024 hurricane season progresses, Accela reaffirms its commitment to supporting communities in their time of need. When disaster strikes, a rapid response is…