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The Mobile Citizen: Reach Them Where They Are (Part 1 of 4)

The Mobile Citizen: Reach Them Where They Are (Part 1 of 4)
There's a shift happening in how we get information, use services and communicate with others. It's a mobile shift. Forrester, a leading market research firm, calls it the "mobile mind shift" and describes it as an "expectation that I can get what I want in my immediate context and moments of need." As companies like Uber and Amazon continue to leverage mobile technology to reach customers during these specific "mobile moments," it's not as easy for government to engage their "mobile" citizens. Why? Because, unlike businesses, governments can't target their customers with a service tailored to a specific need. Government must serve everyone by delivering a multitude of services as efficiently and cost-effectively as possible. At Accela, we believe that governments, regardless of size, should have the best tools to meet their residents where they are, when they need it. With the Accela Civic Platform, citizens are able to use...
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Guest Blog: Building a Better Palo Alto with Civic Insight

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Editor's Note: This is a guest post from Civic Insight , one of Accela’s app partners . Picture this: you’re an entrepreneur who’s just signed the lease on your new storefront. You’re itching to knock down some walls, to make the space embody your vision. Or maybe you’re a homeowner looking to remodel your kitchen, or finally finish out that basement. These folks are vital to a thriving city: the ones launching new businesses, fixing up old buildings, investing in their homes and creating new places for residents to live, work and play. As a public servant looking to foster economic development, you want to make it as easy as possible for people to build in your city. But you also need to make sure that they’re building up to code. Unfortunately, securing a building permit is often a daunting experience—especially for first-time builders. Figuring out which permits you need...
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Guest Blog from Microsoft | Mobile Solutions Connecting Citizens with Government

Mobile Solutions Connecting Citizens with Government On behalf of Kevin Koh, Director, Government Solutions, Microsoft Government agencies often deal with the same types of issues as other businesses. With increased pressures to cut costs, minimize risk, and keep pace with change, government agencies need modern, secure and affordable mobile solutions to ensure their employees are able to stay connected and productive wherever they are. Government ultimately exists – whether it be local, state, or federal – to serve the populace and to give a voice to the community. Being able to easily connect with colleagues and citizens while in the office or on the go empowers employees to do their job more effectively by using the best means of communications for the situation. Having access to a familiar and consistent experience across a variety of devices based on their needs is very important as well. Government organizations are interested in...
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Am interested in learning more about iLink Systems.
Monday, 10 February 2014 11:41
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