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The Citizen Era: The Demand for Government Services Digitalization

The pandemic may have presented one of the greatest challenges ever faced by local government, but it accelerated the digitalization of services. With citizens…
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Governing Institute’s 2015 Citizen Engagement Awards

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Rob Cassetti

| GovTech
As the leading platform provider for government, Accela is always looking for innovative approaches to improving access to information and to citizen engagement. That’s…
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Accela Launches Citizen’s View: A New Way to Discover What’s Happening in the Streets

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Megan Lunetta

| GovTech
Picture this: you get in your car to go about your day. Maybe you’re going to run some errands or heading…
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The Mobile Citizen: Reach Them Where They Are (Part 1 of 4)

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David Shaeffer

| GovTech
There’s a shift happening in how we get information, use services and communicate with others. It’s a mobile shift. Forrester, a leading market research…
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Customer Spotlight: Tacoma Rethinks the Citizen Experience with Digital Permitting

In the city offices of Tacoma, Washington, hearing the community is all about “hearing the customer.” Speed, accessibility, efficiency, transparency, convenience, these hallmarks of…
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Driving Citizen Engagement: Philly311 Offers a Model for Success

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Jason Shueh

| mobilityopen data
Philly’s service request platform and civic engagement strategy show how cities can use mobile apps to build community Cities searching for a next-level strategy…
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Governments Worldwide Working for the People: 2014 Accela Engage Customer Award Winners

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Rob Cassetti

| mobilitysmart cities
When Abraham Lincoln spoke the phrase, “government of the people, by the people, for the people,” he envisioned a government that existed to better serve…
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Recreation Time!

Each year, billions of citizens visit our National Parks and Federal and State lands. Yet, most agencies still haven’t found a way to leverage…
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